Building the Case for Your Local Development District

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To serve the public well, LDDs must be able to tell the story of their local impact. This three-hour case-based course introduces LDD leaders to a framework that helps them communicate their net “good”–or public value–to the constituents and local decisionmakers who fund them. The framework presented here, developed by Mark Moore of Harvard Kennedy School, […]

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Improving Customer Service at Local Development Districts

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Do your citizens feel valued?  How can your organization improve in customer service?   Local Development Districts serve the legislators, board members, appointed officials, and other decision-makers, but ultimately they are responsible to the people of their communities.  In this course, you’ll learn to trace citizens’ end-to-end service experience as well as develop the critical skill […]

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