Improving Customer Service at Local Development Districts

Do your citizens feel valued?  How can your organization improve in customer service?  

Local Development Districts serve the legislators, board members, appointed officials, and other decision-makers, but ultimately they are responsible to the people of their communities.  In this course, you’ll learn to trace citizens’ end-to-end service experience as well as develop the critical skill sets needed to deliver outstanding customer service within a government organization.

Course Objective 

This training will serve as a guidestone for LDD staff and leadership to ensure responsive and satisfactory customer service to the public and decision-makers in government.