Improving Customer Service at Local Development Districts

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Do your citizens feel valued?  How can your organization improve in customer service?  

Local Development Districts serve the legislators, board members, appointed officials, and other decision-makers, but ultimately they are responsible to the people of their communities.  In this course, you’ll learn to trace citizens’ end-to-end service experience as well as develop the critical skill sets needed to deliver outstanding customer service within a government organization.

Course Objective 

This training will serve as a guidestone for LDD staff and leadership to ensure responsive and satisfactory customer service to the public and decision-makers in government.